Privacy Policy

Effective Date: April 1, 2026

1. Introduction

VistaFlix ("we", "us", or "our") provides a mobile streaming service for short dramas, movies, and audio series. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the VistaFlix app ("App").

2. Information We Collect

We may collect the following types of information when you use the App:

  • Account Information: Name, email address, phone number, password (hashed), and profile details you provide when registering or updating your account.
  • Usage Data: Content you view, listen to, or interact with, watch/listen history, search queries, and in-app preferences.
  • Device & Log Data: Device type, operating system, unique device identifiers, IP address, app version, crash logs, and diagnostic data.
  • Payment Information: If you make purchases or subscribe, payment details are processed securely by third-party payment providers (we do not store your full payment information).
  • Communications: Your messages to support, feedback, or responses to surveys and promotions.

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Provide personalized recommendations and content
  • Enable streaming, downloads, and app features
  • Process payments and subscriptions
  • Send important updates, notifications, and customer support messages
  • Analyze usage to improve the App and develop new features
  • Detect, prevent, and address technical issues or fraud

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Companies that help us operate the App (e.g., cloud hosting, analytics, payment processing, customer support).
  • Legal Requirements: If required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as permitted by law.

5. Third-Party Services

The App may use third-party services such as Google Play Services, Apple App Store, analytics providers (e.g., Google Analytics for Firebase), AdMob (if ads are enabled), and payment processors. These services may collect information in accordance with their own privacy policies.

6. Data Security

We take reasonable steps to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure.

7. Data Retention & User Choices

We retain your information as long as your account is active or as needed to provide the App. You may request deletion of your account and personal data by contacting us at:

Email: info@vistaflix.com

We will process your request within a reasonable timeframe, subject to legal and contractual obligations.

8. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us to have it removed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App or on our website. Your continued use of the App after changes means you accept the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@vistaflix.com.